I know I tend to make y’all laugh and shake your head at my stories every week. And I bet a question sits in the back of your heads:
“Why does Char even stay?”
Well, for one: paycheck. Eating and having an apartment is a good thing. But that’s not the sole reason or I’d probably be fired by now.
For every horrid customer, I have at least 20 nice ones. It’s just that the bad customers do things so egregious I can’t help but share them with y’all. So, to help balance out the foolery (and kick off my birthday week), let me share a story of a really sweet customer I had.
Picture it, NYC 2012. The rush hour is starting to calm down and I’m cleaning up and restocking products, and this lovely woman walks up to me to ask for mascara advice.
I’m giving her some suggestions, but I notice she looks really sad. Even though it isn’t my business, I still ask: “Is everything ok?”
Her: “No. I just got some troubling news, and I figured spending money would fix it. Well, not really, but I needed a distraction? I don’t know.”
I understand the idea of shopping it away. In the end, it really only brings credit card debt, but sometimes it helps you feel better for just a while. So, I went and got her a basket, and we did some shopping.
We went over great skincare, all of the eyeshadow, let me get you some brushes, all types of stuff. We’re just tossing things in the cart and chatting about everything and nothing. I see her mood start to improve.
Sidebar: more often than not, when you work retail, you get to be people’s counselor. You get to listen to their relationship issues, and they want some help with the solutions. I never mind that part so much because I’ll talk your ear off if you let me.
So, once we’ve filled the cart with all type of stuff (including the mascara she came for) I take her to the register, dump everything on the counter, and say “Ok, what are we keeping?”
She’s stunned. “You wouldn’t be upset if I put some of this back?”
Me: “Nope. Sometimes you just have fun throwing it in the cart. I know you wanted the mascara. What else did you want to get?”
Her: “All of it. Ring it up. Doesn’t matter what it costs; I got the husband’s card today!”
She whips out her Black AmEx.
“Are you sure? Because, really–”
“Seriously! You’ve been so kind to me, and I love all the things you helped me pick out. I’ll take all of it!”
Y’all, that was a $500 purchase.
And she gave me a huge hug before she left and emailed my boss how well I did.
See, this is why I do what I do. Even though the hours are long, and it can be tiring, and some customers make me want to high five them in the forehead, when I get customers like this–ones who are kind, who are happy with my help and are happy to be helped–it makes the headache worth it. It really does. A woman who had tears in her eyes when she came in left with a smile on her face, and even had she left with nothing I would have felt like I’d done my job.
😀 Happy Monday!