Picture it: NYC, 2011. Late Night.

I’m finishing up my closing duties, and I’m on my way back from the bathroom when two men streak past me. One of them has a full garbage bag slung over his shoulder.

I already know what this means, so I head upstairs as quickly as I can to alert the loss prevention (LP) on duty so they can file a report.

Didn’t seem to be a need, because by the time I made it up the stairs, there was a standoff.

There was a third man involved, who upon seeing things were getting just a little bit too hot for comfort just kind of strolled out of the door.

The second man, who had nothing in his hands, was pleading with LP to let his friend go. His friend had the full garbage bag of all manner of medicines, whitening strips, you name it.

Yes, people steal these things. They also steal makeup testers, because they’re gross. They’ll steal YOU if they could figure out how to do it so you won’t know. It’s that hard out in these streets.

Anyway.

The thing is, we can really only hold the person who has the product, so second dude is pleading with LP to let first dude go.

“Man, you got your stuff back. Let him go,” he said.

LP wasn’t having it. “I advise you to go ’bout your business before I have you arrested, too.”

And the argument was starting to escalate.

It went from pleas to cursing, until I saw the first punch thrown. I ran to call 911 (not knowing they’d already been called) and did my best to calm down the customers in line. I remember there was a family of French tourists, mom, dad, and little boy. The little boy, who had to have been about 11, was so thoroughly enjoying what was going on. He looked like most folks do when they’re watching an action movie: eyes so big you could see the whites all around. His mom was petrified (rightly so), and kept trying to drag him towards the back of the store as he (and his dad) kept trying to inch towards the front to get a better look.

Meanwhile, LP and first dude are still going at it: LP trying to hold him till the cops got there, and dude trying to break free. LP is continually saying: “Dude, you’re going to jail. Stop fighting me,” until..

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Seriously, before any of us knew what was happening, LP had flipped this dude on his back in the floor. “Now STAY DOWN, I said!”

Whoa.

My reaction:

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It was dead silent for a few seconds as we all processed what we’d just saw.

Dude was too shocked to keep fighting, and about 5 minutes later, the police walked in and arrested him.

I keep telling y’all: retail is dangerous. I was really trying my best to keep the customers out of the way. Let’s be real: this could have gone south real quick, and when you have customers more involved in trying to see what’s happening rather than getting out of the way ( *side eye emoji*) it makes life more difficult for us to make sure folks stay safe.

Hope y’all’s week is going well so far! See you next week for another installment of Tales from Retail. 😀

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